Windows hello not working after update. It ask me for my pin code every time.

Windows hello not working after update After the most recent Windows 10 1809 feature update, the Windows Hello facial recognition biometric feature stopped working. SO frustrated! Please help! Windows hello is a biometrics-based technology that allows users an alternate way to securely log into devices and applications using a fingerprint, iris scan, or facial recognition. When I go to Settings ->Set up Fingerprint sign-in it now says This option is currently unavailable - click to learn more. It is Dell inspiron 13-5378. Now, when I go to set up Windows Hello (face), I get "We couldn't find a camera compatible with Windows Hello Face" under "Facial recognition (Windows Hello)". Look for Windows Biometric Service and Windows Audio Endpoint Builder , right click on it and select Restart c. My webcam works. Select the update you want to remove from the list and then select Uninstall. While the main cause for your Windows Hello to stop working or not install properly is Windows updates, there are some other possible reasons May 23, 2024 · Many users have reported that Windows Hello stopped working after they updated Windows 10. Update drivers: Visit Samsung's support site to ensure your fingerprint scanner drivers are up-to-date. After doing some digging it appears that Windows Hello has simply left the chat. Jun 25, 2017 · I understand that Windows Hello function doesn't work after Windows Creator update on your HP ENVY x360. Sep 16, 2023 · 4-Click on Start > Settings> Windows Update 5-Make sure that all available updates are installed 6-When finished, try to install Windows Hello again If the problem persists, you can perform the repair upgrade using the Windows ISO, this procedure will repair all Windows files, apps, services, and registry keys. First, follow the path below: C:\Windows\ServiceProfiles\LocalService\AppData\Local\Microsoft Locate the Ngc folder and delete it, after that restart the computer and try to reconfigure the Windows Hello input methods. The same goes for Windows Hello. I am unable to unlock my windows 11 computer after a windows update. 537. Uninstall/reinstall the Windows Hello feature 3. But still, it's not working. If the problem still occurs, you can even restore the computer to the system status 10 days ago: Go back to the previous version of Windows - Microsoft Support Jul 19, 2024 · How to Set up and Use Windows Hello on Windows 10 and 11 Having a secure password is crucial, especially in these times. Note: To use face recognition, you may need to first update to the newest version of Windows 10/11 using Windows Update. Update the HP TrueVision Full HD (FHD) RGB-IR Webcam Driver using this link. Step 2: Perform a System Restore Jul 5, 2016 · Hello, I changed my Windows/Outlook account password, and now can't used Windows Hello to logon when I fire up my computer. Stuck on Windows Hello Set Up Account Screen – In this situation, Windows Hello is stuck on the blue screen during face setup. And clearing the TPM's information will refresh your Windows Hello data, which again has the potential to help you reset your PIN and reset the data for Face Recognition. Best wishes. After the update the camera wont turn on in the lock screen, so my face recognition sign in cant work. I've tried various methods to get it working again; some suggested by forums and have had no such luck. Today, I did a clean installation of Windows 11, but the facial say that "I don't have a compatible camera". Repeat this process twice. It says "You have reached the 10 fingerprint maximum for this account". Settings says We couldn't find a fingerprint scanner compatible with Windows Hello Fingerprint. If your PIN is not working on Windows 10, you might be able to fix the problem by using on-screen keyboard. Windows Update >, select Start > Settings. Way 3: Modify Windows Registry. After the updates were completed it says "Your PIN is no longer available due to a change to the security settings on this device. For more info on how to do this, go to Configure Windows Hello. Make sure you configure Windows Hello on your device. It will work with the camera app, then stops. This is a fresh install of windows 10 with the latest updates. Sometimes, updates can fix underlying issues. I bought it brand new from Best Buy March 24th lol. It says that Windows 11 does not recognize my PIN. On the third start, Windows should enter the Automatic Repair Jul 16, 2022 · I recently updated to Windows 11. Jan 17, 2025 · My external USB camera stopped working after update 2025-01 Cumulative Update for Windows 11 Version 24H2 for x64-based Systems (KB5050009) . After update it say ca it turn on camera. We have tried all the troubleshooting, uninstalling and reinstalling drivers, F8, etc. Now of course this means my 2008 laptop in 2015, I lost those capabilities because AuthenTec no longer made drivers. Restart your device and check if the fingerprint and PIN functions are restored. When I was on Windows 10, it worked perfectly fine. 1. May 6, 2024 · About a month ago I started my pc for the day as normal and my PIN didn't work. Once removed, click on Set up, to reconfigure your Windows Hello Face. I've seen posts about this issue in Windows 10, but the fixes aren't working for me. I then updated the clock driver again but the Surface still can't find a camera. How to set up Windows Hello face login? Set up Video. When I try to reset my PIN, it is said that Windows 11 does not have utility to do so and ask permission to download it from Microsoft site. Status: Resolved. Then delete the folder named NGC. Jul 22, 2019 · 1) Updating the Windows 10 to latest update. Sep 25, 2024 · Hello, all of a sudden my fingerpring recognition is not working over the last few weeks, when I go to accounts, sign in options it says that the option is currently unavailable and that we couldn't find a fingerprint scanner compatible with windows hello fingerprint. I can't seem to add Windows hello to the camera's privacy settings. Perform a Windows Reset. But I want to keep it. There are several causes that make Windows Hello stop working on Windows 10 . It happened recently after a windows update. It's a rather hit/miss affair. Screw Windows HELLO more like Windows BYE I am going to setup 2 accounts on my machine one local and one with a MS account with windows hello, just in case this shite happens again. Here's what you need to do: Type "Device Manager" into Search (Start Menu or Search icon) I would say that about half the times it stops working, the lock screen also flashes. Deleting the NGC folder can help you reset the PIN. old 7-When finished close the command prompt then click to return to the first screen 8-Click to continue to normal boot Checking for Windows Updates. This just started happening after the most recent Microsoft update. Also ,Right click on Properties and set its startup type to Automatic and click on Start. Much like other system issues, the Windows Hello fingerprint recognition not working issue can be caused by outdated Windows versions on your PC or laptop. Regards, CK Oct 22, 2024 · Step 1. any solutions? I already installed the latest drivers from the Lenovo website. Cause: The problem is due to an expired digital signature in the Broadcom ControlVault driver included in the recent Windows update, which affects the fingerprint reader functionality on certain Dell Latitude and Precision laptops. Use on-screen keyboard. But, Windows facial recognition worked just fine with Windows 10. This fixed the camera app but not Windows Hello. 1), follow these steps: In Windows, search for and open Check for updates. Windows Hello is also Aug 13, 2024 · This article outlines simple, straight-forward solutions of fixing Face-recognition (Windows Hello) not working after Windows 10 update. Nov 11, 2024 · After the Windows update on 11 Nov 2024, my fingerprint sign-in option is not working. It seems like the IR diodes are not flashing up (like they did before the update). Jun 21, 2019 · It was working perfectly before I updated to the May 2019 update. Clear NGC Folder Dec 1, 2024 · If this does not work it is recommended to try uninstalling the update. Try creating the PIN again or check for system updates. I recently updated my pc to windows 20h2 version and facing a problem regarding windows hello pin. Remove Hello Login Pin - enter password to remove pin . Since then Windows Hello facial recognition does not work' Oct 30, 2024 · It does not work either. Navigate to Windows Update > View update history > Uninstall updates. (Windows Hello Icon does present, but the fingerprint scanner seems like being turned off) thus I had to reboot the PC each time I want to re-enable the fingerprint. Run Hardware & Devices troubleshooter. Feb 8, 2023 · Microsoft frequently releases optional updates to fix some security bugs and bring new features & improvements to Windows 10 or Windows 11. Oct 24, 2023 · [Windows 11] Inability to Use PIN, Facial, or Fingerprint Recognition (Windows Hello) After Upgrading to Windows 11 Last Update : 2023/10/24 17:51 Send to Email Copy Link Dec 16, 2024 · PIN, face ID not working after windows 11 update. If the Windows 11 fingerprint not working issue persists even after some initial checks, it is time to move on to some real troubleshooting. My fingerprint reader and camera did not appear. At this point, you can re-enroll your Windows Hello. " Jun 26, 2023 · System updates: Sometimes, Windows 11 updates can introduce bugs or compatibility issues that affect the functionality of Windows Hello. However, these optional updates may cause issues like Windows PIN not working or Windows Hello PIN not working. " Feb 17, 2022 · First, double-check if your machine is up-to-date with the latest security patches: Kindly go to Start > Settings > Windows Update > Check for Updates. 1 Uninstall the feature. (Before this, I was able to make the camera work once by deleting and redownloading the "camera" driver, but then it was stuck on, didn't work, and did not turn off when restarted. Try to sign into Windows using the fingerprint Windows Hello Face may not work if “Enhanced Windows Biometric Security” BIOS setting is wrong – ThinkPad X1 Carbon Gen11/X1 Yoga Gen 8/X1 Nano Gen 3 MIPI Camera model Jan 23, 2025 · Below you will find various methods to solve login problems when your PIN is not available in Windows 10/11 after BIOS or Windows update. 2506. Windows Hello Enhanced Sign-in Security were temporarily restricted from receiving the Windows 11, Dec 11, 2019 · Fixes For Windows Hello Fingerprint Not Working In Windows 10. Apr 8, 2023 · Thanks John. Install all Windows & Optional Updates. I am using WIN 11 OS Build 22631. 2) uninstalling and again re-installing the synaptics wbdi drivers from Lenovo drivers (official mfg. No frame to see. How can I fix this issue so I can log into my computer with this function restored without going back to windows 10 Dec 11, 2020 · Hello, Just got a new Alienware less than a month ago. Go to Security tab and grant yourself Full Control then delete NGC folder 4. You may encounter “Windows Hello not working after update” because the procedure behind PIN login for a domain user has been reset during the process. The fingerprint scanner glows green, but when I swipe my finger I get this Feb 3, 2023 · Fingerprint reader not working on Windows 11: "This option is - Microsoft Community. Then open Explorer and navigate to the following path. Thank you for your feedback. Most methods came from windows forums. Nov 3, 2023 · Hello, A few colleagues and I are unable to access the camera after installing the 23H2 update. Jun 26, 2024 · Going to try and set up Hello again next (already did PIN, but need to do better). look for NGC folder then right click on it and select properties . Before I go clearing TPM or anything or all the other stuff but thanks for setting it all out. dat” files from the folder in step 2. Jun 25, 2019 · I had recently update my laptop and the windows hello is not working. Check if any Windows Update is pending or not. After this, check to see if you can set up Windows Hello Feb 24, 2025 · I recently re-installed my Windows 11 PC. Right-click on it, and then select “ Start” from the list that appears. To learn more about Windows Hello and other such tools, go to our Windows 10 Hub. The last 3 updates installed were KB4551762,4541335,4549951. I'm Greg, an installation specialist, 10 years Windows MVP, and Volunteer Moderator here to help you. still the same outcome Dec 15, 2024 · b. Roll back the camera driver: If your camera stopped working after an update, try these steps: In Device Manager, right-click (or press and hold) on your camera, then select Properties. Now my finger scanner doesn't work. (Which, of course, does not work. I didn't interrupt the install update process. Browse to C:\Windows\ServiceProfiles\LocalService\AppData\Local\Microsoft\Ngc Aug 28, 2016 · Hello everyone, A few weeks ago, my computer underwent some windows updates. There are several causes that make Windows Hello stop working on Windows Jul 29, 2024 · Updating the drivers will also help when Logitech Brio Windows Hello is not working in Windows 11 after an update, as reported by many. My Logitech Brio was configured on my computer for Windows Hello facial authentication, so I'm sure it was working just fine before the update since I use it each time I'm logging in. Nov 15, 2024 · Step 1: Uninstall the Recent Update. Jan 14, 2020 · With the Windows Hello fingerprint sign-in not working, you’ll need to revert to using your password or PIN to login and check for Windows Updates manually. See if the problem is Nov 30, 2021 · I recently got a Dell Inspiron with Windows 11 preloaded. Windows Version: 1909 (Build 18363. I found a similar post saying to disable Windows Hello. The pin works but not facial or fingerprint recognition. Nov 29, 2024 · The latest ones are "2024-11 Cumulative Update Preview for Windows 11 Version 23H2 for x64-based Systems (KB5046732)", "2024-11 Cumulative Update for . OK to resolve this windows hello camera issue, I finally reset the device, which didn't work, then reinstalled windows 10 from surface pro 4 device deleting all personal files and apps to fix a camera Jul 28, 2019 · Update the BIOS using this link. Now, let’s dive into the steps to fix Windows Hello face recognition not working in Windows 11. I did not need to disable anything in device manager or update any drivers outside of the most recent windows updates. Affected Platforms: Inspiron 14 5441; Inspiron 14 Plus 7441; Latitude 5455; Latitude 7455; XPS 13 9345 Feb 24, 2022 · Both my husband and I have Lenovo laptops (S340-15IIL Touch Laptop (ideapad) - Type 81WW and IdeaPad 5i) and after the latest windows update our integrated cameras do not work in any apps or programs. May 22, 2024 · I am not a Windows friendly person. Now, Windows Hello will not work. 592) I went to device manager and saw that there is a problem in the driver ELAN WBF Fingerprint Sensor. Oct 7, 2024 · Page 1 of 2 - Windows Hello not working - posted in Windows 11: I have a Dell XPS-8960 desktop and an MSI GS76 Stealth laptop, both running Windows 11 Pro latest update. Enable Biometrics in Group Policy Editor. A screenshot from device manager: OEM Driver Package link: - Sep 28, 2022 · 4) Update your drivers from the PC maker's Support Downloads webpage for your exact model. To confirm whether this is the reason, you can uninstall the latest optional update. C:\Windows\ServiceProfiles\LocalService\AppData\Local\Microsoft. The fingerprint scanning capability stopped working immediately after the Win update finished. ) This is the message I receive at that point: Let me stress the fingerprint scanner was working perfectly up until I allowed the Win update to run yesterday. But this is missing from the registry. Reset fingerprint & facial recognition options. Apr 17, 2024 · Windows Hello fingerprint reader not working on Windows 11; Fingerprint sensor not working after a Windows 11 update; Dell fingerprint sensor not working on Windows 11; Windows 11 Biometric devices missing; Windows 11 fingerprint not working Lenovo, Dell, HP, Asus; Windows 11 fingerprint not working after sleep; Windows 11 biometric not working Apr 10, 2024 · Check Windows Hello settings: Go to Settings > Accounts > Sign-in options and ensure that "Fingerprint recognition" is turned on. Aug 21, 2024 · These versions of the Windows operating system do not support (Enhanced Sign-In Security) ESS on a MIPI Camera. Either way, there are methods people have been using to resolve this problem and get Windows Hello to start working again. 778) I did the usual - updating the HP IR Camera drivers, removing the camera from device manager but nothing seems to work. Before it use to unlock with IR camera. Dec 20, 2024 · Due to the holiday, I did not get a chance to test, but I did just now. It has an IR camera. Oct 11, 2024 · Follow the instructions on the screen to complete the process and fix Windows 11 Hello Face not working. Uninstall recent updates. Navigate to Start-> Settings -> Windows Update and click Check for updates to find and install all Windows updates. Alternative login using fingerprints also fail. Open the Settings app by pressing Windows key + I. After, just log off and try . Mar 20, 2024 · Windows Hello stops working after an update – This is when you installed a Windows update and the Hello feature stops working. Tick the box in File Explorer View tab to Show Hidden Files. I could determine that the camera is not working (or working) by going to Device Manager. Open Windows Update settings. I chatted with HP Support who confirmed that this is a widespread Oct 21, 2024 · Dell Qualcomm laptop users may experience that Window Hello Facial recognition fails to log in to windows 11 and prompts Something went wrong, please sign in with your pin. They both show: "We couldn't find a camera/fingerprint scanner compatible with Windows Hello Face/Fingerprint. After the roll back to 23H2, my camera restarted to work like a charm. Follow the prompts to set a new PIN. Only by deleting the PIN, it will work again during the new setup. When I went to check on the signin options it says that it can not find a compatible camera for Windows Hello. 305 installed on 4/16. Under PIN (Windows Hello), click Add. 2. May 2, 2023 · My Mi-notebook ultra fingerprint reader is not working after the update. Skype can be working one moment and frozen the next. 1 for Windows 11, version 23H2 for x64 (KB5045935)", "2024-11 Cumulative Update for Windows 11 Version 23H2 for x64-based Systems (KB5046633)" and so on just to name a few. I understand that you are experiencing issues with Pin and Fingerprint not working after the update, we have not received a ton of feedback on this issue. Feb 3, 2020 · Hi Thurs. Let's go through a few steps that may help to fix this issue. Feb 14, 2023 · Then check whether the Windows Hello fingerprint recognition not working issue has been fixed in Windows 11 or not. Jan 4, 2025 · Open Windows File Explorer -> Navigate to “ C:\Windows\System32\WinBioDatabase ” -> Copy the files in this folder to another place for backup. Apr 30, 2024 · Well, quite unexpectedly, Windows Hello started to work perfectly fine after I installed the latest KB5037771 update today (even though release notes related to this update don't mention any changes made to facial recognition, user authentication, etc). Remove the Camera Cover Mar 27, 2022 · Hello, I've just installed Windows 11 build 22581 from the Windows Insider Beta channel last night. Delete all “. Merek. 8 for Windows 11 for x64 (#KB5009469). Press Win + I to open the Settings app. Aug 15, 2019 · After the last Surface update, my Widows Hello Face Recognition doesn't work any more. To check for Windows Updates: Go to Start > Settings > Windows Update. 4 Ways to Fix Fingerprint Sensor Not Working on Android Phones Try Basic What causes Windows Hello to stop working? Most of Windows 10 errors can be associated with multiple different causes. Getting the latest driver, checking for possible updates, and adding a new fingerprint are all viable solutions that might make fingerprints work in Windows 11. 22H2 installed on 4/15 & Goodix Biometric driver 3. After the removal and restart, go back to Settings > Accounts > Sign-in options. Follow the below troubleshooting steps if your camera stopped working after updating to Windows. As an engineer I first define the problem and what the issue is and then I fix it. In Windows 10, you can access from Update & Security > Windows Update > View your update history > Uninstall updates Aug 27, 2024 · Windows Hello Facial Recognition has quit working sometime after installing 2 Windows Updates on 8/14/2024: 2024-08 Cumulative Update for Windows 11 Version 23H2 for x64-based Systems (KB5041585) 2024-08 Cumulative Update for . Threats include any threat of violence, or harm to another. I've lost Windows Hello ability on my late 2018 x360 after updating Windows 10 Home(1909 18363. Navigate to below path and delete NGC folder . (Code 45) Oct 7, 2024 · I have a Dell XPS-8960 desktop and an MSI GS76 Stealth laptop, both running Windows 11 Pro latest update. " "We couldn't find a camera compatible Tonight, there were a few smaller updates to install, Unfortunately, I didn't look too closely at what they were. This is really frustrating. Also, I try to redo the windows hello set up my IR light for the camera comes on but no picture on the screen. * * Note: If the PIN login problem occurred after rebooting in "diagnostic startup" mode, read this guide: FIX: Can't login with PIN in Diagnostic Startup mode. 2 days ago · These devices will not be offered or install Windows 11, version 24H2 via the Windows Update release channel. Oct 3, 2022 · still the same, Windows Hello not working after waking up. The ESS in these versions of Windows only supports a USB connected Infrared (IR) camera. I've been using the fingerprint sign-in for a year now with no problems but after the last Windows 10 update it has stopped working and when I go to settings it says "Windows Hello is not available on this device. Dec 15, 2024 · I also tried Uninstall Updates -- it worked for the last 'Quality update', but it said that it could not restore the last 'Feature update'. I hope this resolves your issue! If you have any queries, please let me know. Troubleshoot problems with Windows Hello - Microsoft Support. The fingerprint reader was working fine at first, but now it appears to not be working with windows hello. Windows Hello using face, fingerprint or PIN might be affected. Method 3 : Remove PIN and add it again. Fix Windows Hello Face Recognition Not Working in Windows 11. The camera actually works properly. IT administrators using Windows Update for Business reports can check this issue using its safeguard ID: 52796844. Jan 23, 2025 · To uninstall an update, I n the Settings app on your Windows device, select Windows Update > Update history > Uninstall updates. Method 1: Update Drivers It is possible that facial recognition isn’t working because the corresponding drivers are outdated. Update System Drivers. Keeping your operating system updated ensures you have the latest features and fixes. I have tried every single combination of PIN I have ever had but it says it is incorrect. Add new Hello Login Pin - confirm new pin . Waquitnted to go through the process again. I removed my face data from Windows Hello and tried to set it up again. Not having the possibility to use camera in your laptop is frustrating. Windows 11 v. 's) 3) updating the driver from device manager>update driver (let windows search for the updates) 4) Checked and made sure that all (other) drivers on my laptop are latest/working properly. Now whenever I try to set it up, it says "Sorry something went wrong. I just want my PIN to work or be able to set a new one. The face ID does not work, and requires a PIN. Regards, Jan 14, 2025 · But after I re-installed Windows 11 Pro it is not allowing me to add a fingerprint. Mar 13, 2024 · Update Windows: Ensure your Windows is up to date. Re-registering my fingerprint is also not functional. The MSI is starting Windows just fine, but on the Dell, today when I went to log in, the only option on the logon screen was to enter my PIN. Mar 17, 2022 · I have recently updated to windows 11. After rebooting, check if the problem is solved or not. 3. Select the Driver tab, select Roll Back Driver, and then choose Feb 14, 2021 · See here how to reset the PIN in Windows 10 when it will not work from Settings > Accounts > Sign In Options: Open Windows File Explorer using the file folder icon on your task bar. One user had to reset their Windows due to issue that were caused after the Anniversary Update. still the same outcome Jan 20, 2025 · Under Manage how you sign in to your device, find PIN (Windows Hello) and click Remove. Windows Hello not working on Windows 10. When I go to sign in options it says "Require Windows Hello sign-in for Microsoft accounts" but the setup is greyed out (See Oct 25, 2023 · 2023-10 Cumulative Update for Windows 11 Version 22H2 for x64-based Systems (KB5031354) updated n installed on 11-10-2023. I have not been able to recover the Microsoft Account password that I initially used to install Windows 11, because it was an Outlook account that I set up only for the installation and never used again. Restart your computer and as soon as the Windows logo appears, press and hold the power button to force a shutdown. We have verified that it is not a hardware issue because Hello works with their local Fingerprint and Windows Hello worked fine out of the box. NET Framework 3. Dec 5, 2023 · If your fingerprint scanner is not working after updating to Windows 11, you can try the following steps to troubleshoot and resolve the issue. As stated, it was working fine before I reinstalled. I spent 4 hours with a Windows specialist on line and he never got it to work. Before you begin. Close Windows Hello and try going through the setup again". On the list that appears, select update you want to remove, and then select Uninstall. I also have an XPS 9570 with Windows Hello (fingerprint reader), and this never happens with the XPS. Unfortunately, some users experiencing Windows Hello not working or Windows Hello Face Recognition stopped working after Windows 10 update. Check for Windows Updates in Windows 11. Jul 17, 2022 · The Ngc folder is saved in the Windows folder and is where the PIN information is stored. Check for pending updates in Settings - Windows Update. Check for Updates: Ensure that your operating system and drivers are up to date. Oct 3, 2024 · after updating mainboard's BIOS, windows asked to update new PIN, but clicking the button "create new pin" on Windows Hello screen does nothing. Only sign in option now is via PIN. Details: Signing in using Windows Hello might not work as expected after upgrading to Windows 11, version 22H2 on devices using Windows Hello Enhanced Sign-in Security. I also have uninstalled and reinstalled the driver using my laptop's manufacturer support site. Jul 8, 2019 · Open Settings App and navigate to Accounts=>Sign-in Options=>Windows Hello Face. The fact this happened just after a fairly major update (the 2024-06 cumulative update) makes me think this isn't a coincidence or isolated. And here are a few steps listed below to uninstall and reinstall the Windows Hello drivers from Device Manager: Go to Search, type device manager, and open Device Manager Jul 18, 2024 · Ensure your Windows is up to date. 0. It upgraded to Windows 24H2 automatically yesterday and now Windows Hello is disabled and stuck in a loop. CTRL + ALT + DEL logout to test new fingerprint. If updating Windows didn't help, proceed to the next step. Turn off Fast Startup. Same as step 1.    I am now un I will blame Windows, because older Win10 on a older Studio 1737, the fingerprint scanner and bluetooth stopped working after the Win10 Creators Update was applied. Additional info: for Windows Hello, I only use the fingerprint reader. For errors during PIN creation, sign out and sign back in, then attempt to create the PIN again. This is the problem. You will immediately notice that the Red Light next to the front camera comes on and you are able to use the IR camera to setup Windows Hello again. Open File explorer and Navigate to C:\Windows\ServiceProfiles\LocalService\AppData\Local\Microsoft\ 2. Close Windows Hello, and then try going through the setup again. Oct 5, 2024 · 2. " I have already tried troubleshooting Windows Update and Hardware and Devices. All greek to me. The issue occurs after rebooting or resuming from hibernation or power. I go to Settings Account PIN (Windows Hello) and it says THIS OPTION is CURRENTLY UNAVAILABLE !! Sep 19, 2021 · I am using a XPS 7590 and after a motherboard replacement, neither of Windows Hello Face and Windows Hello Fingerprint works properly. I cannot even follow the above conversation. Should you have any questions about how to perform a specific task, please ask! Please update with your findings. I could only fix it by enabling windows administrator account in safe mode command prompt > create new account with administrator> back up old account > use new account from now on because old account If you’re prompted to create a PIN again after already having one, it may be due to security updates or changes in the system. This was the only thing that worked (seemingly) permanently. Uninstalling that update allowed the camera to work again. Sep 26, 2024 · After several restarts, I checked if everything worked and it luckily did, then I remembered that I also have to update the Windows. Dec 16, 2018 · Hello, I have a Dell XPS 15 9575 2-in-1. 10. I have looked up previous forums as this is a fairly common issue. Nov 5, 2017 · Hi comunity, I recognized that Hello doesn´t work after the fall update Win 10 1709 on a HP Spectre x360. If you're having trouble signing in to your Surface with Facial recognition (Windows Hello) or Fingerprint recognition (Windows Hello), here are some things to check before you start the troubleshooting steps. Here are some troubleshooting options: 1. Click on the windows key > search and open Device Manager > find the camera driver > Update. I am on 24H2 with latest updates. Jan 16, 2025 · Hello is working ok as I use the PIN with google. Welcome to the Microsoft community. Jan 17, 2025 · Based on your feedback, you are experiencing an issue with the Intel RealSense F200 camera not working with Windows Hello on Windows 24H2. Since then, my Logitech Brio camera stop working. Date: September 30, 2022. If this is the first time Hello Face is not working on your computer, reboot your computer. I installed the updates and restarted the laptop. It ask me for my pin code every time. any solutions? I already installed the latest drivers from the Dell website. I have already updated the Biometric Driver from the device manager and even contacted the Windows Support. Sometimes system updates can overwrite the drivers for certain devices. Jan 10, 2025 · After that, we can try to make some adjustments for Windows Hello or PIN. May 25, 2022 · icacls C:\Windows\ServiceProfiles\LocalService\AppData\Local\Microsoft\Ngc /T /Q /C /RESET 6-Run this command to rename the folder: Ren C:\Windows\ServiceProfiles\LocalService\AppData\Local\Microsoft\Ngc Ngc. The option to add a finger or remove the fingerprint are greyed out and not clickable. Bizarre. I checked if the camera is still working because this is not my first ideapad slim 5, it is acutally my third one, I have returned the other ones because their Oct 6, 2024 · Select Windows biometric services from the left column. However, I'm afraid the methods did not work. See fixes for fingerprint reader: Sep 27, 2024 · Hi everyone, Dell has released an article addressing the issue with the fingerprint reader not working after a recent Windows update. 5 and 4. Decision was taken to replace with something a little better/newer so waiting on the replacement now. Under Windows Update, click Check for updates or Download now. Once done, kindly perform the additional methods on this article to further troubleshoot the issue: Jan 23, 2020 · Hello, After an update, the Windows Hello Fingerprint option is no longer available / doesnt work. 5. Install updates manually. 1 for Windows 11, version 23H2 for x64 (KB5042099) May 7, 2022 · I have an HP envy x360 13-ag0002la Laptop and windows hello facial recognition do not work on windows 11. After it updated to that, it then went straight to updating the Bios. Nov 10, 2024 · The driver for the camera does not work properly with Windows 11. Select Check for updates and install the available updates. Fortunately, I rolled back to 23H2 via System Recovery --> Go back feature. " Current situation: 1. Nov 11, 2021 · Method 2 : Install Windows Update. Z - MSFT | Microsoft Community Support Specialist Nov 11, 2021 · Hey So recently i got a bios update and i updated it after the update my windows pin stopped working and i am not even able to set a new pin even my caps lock light Jul 23, 2021 · The fix is actually very simple to get Windows Hello working again. Click Here . Will be interesting to see if all my Passkeys are now gone, too. Sometimes, compatibility issues arising from a BIOS update can be resolved with the latest Windows updates. In order to get the fingerprint reader to work (and it has been working perfectly for years until W 24H2), I have to log in with my PIN, then disable and reenable the fingerprint reader. It cannot start the camera. When I Oct 31, 2024 · It looks like windows hello PIN got corrupted . Modify Windows Hello Group Policy settings. I tried uninstalling and reinstalling the drivers. We're happy to help. . Here the info about my pc: MODEL: HP 15-dw0014nl. After downloading and installing the updates, restart the computer. Setup fingerprint for login - program new fingerprint . Then, in Windows Update screen click Advanced Options and then click Optional Updates under "Additional Options". Turning off Fast Startup has no effect. In order to find out the detailed cause of the problem, I suggest you delete this update patch, refer to: How to uninstall a Windows Update - Microsoft Support. The first 2 I had already tried, but the second one, the only compatible hardware was apparently the one I am currently using, which does not work. Click On Windows Start > Settings > Click Accounts > Select Login Options > Click PIN. Device Status: Mar 7, 2022 · Just after I reset my Lenovo Laptop as suggested by Autoupdate, I cannot log in to Windows 11. Aug 16, 2024 · Hello, John Hendricks1. Fingerprint sensor is not responsive Sep 14, 2022 · Harassment is any behavior intended to disturb or upset a person or group of people. Once signed in, go to Settings > Update & Security > Windows Update Nov 24, 2022 · Sumit, Hello, Microsoft advised following the issue being raised after the 22H2 release to just use the PIN, until addressed. Under Related Settings, select Update History > Uninstall updates. CAD software and Rendering, yes. After installing Windows 11 facial recognition does not work. Press the Win + X keys, and then choose Settings. Mar 10, 2022 · Ever since updating to Windows 11 my PIN has not been working to log into my computer. And if you decide to do the same, then you could use that same CMD command to hide the local user from your login screen, and also you can go ahead and hide the Jul 28, 2023 · ISSUE: Signing in Using Windows Hello might not Work after Upgrade. Mar 31, 2023 · Sometimes, a USB driver may not work properly and interferes with the fingerprint reader. Windows hello shows "We couldn't find a fingerprint scanner compatible with Windows Hello Fingerprint". Before the update this feature was working perfectly but soon after the following update, notifications are appearing and reminding to set up windows hello for my account to work correctly. Go to Settings > Update & Security > Windows Update, and check for any available updates. My camera works for However, in the past week Windows had several updates that i downloaded and installed including February 2022 Cumulative Update (#KB5010386) and January 2022 Cumulative Update Preview for NET Framework 3,5 & 4. 7611 needed. Dec 18, 2023 · Workarounds–. Any solutions? I've already tried using System File Checker, there were no issues found. Check for Additional Updates: Specifically, check for updates in the 'Optional updates' section in Windows Update. Somehow it got everything (even Windows Hello) working even though neither of them were the . Mar 30, 2023 · Unfortunately, some users experiencing Windows Hello not working or Windows Hello Face Recognition stopped working after Windows 10 update. Click to set up you PIN again. Device Manger is giving me: Currently, this hardware device is not connected to the computer. Click on Remove. The causes can vary, from errors during the update, to outdated drivers or bad registries.   The two red IR do Feb 3, 2024 · I have more info. Before I re-installed Windows, Hello (face) was working fine. After which Windows Hello Face Recognition has stopped working - no RED LIGHTS FOR FACIAL RECOGNITION AND AFTER SOME TIME MESSAGE SAYS TRY ENTERING PIN. How To Fix Windows 11 Fingerprint Not Working. Mar 20, 2025 · To download and install the latest Windows Updates in Windows 11, Windows 10, or Windows 8 (8. What I tried so far: Jul 7, 2023 · Then, you need to restart your computer to check if you can use Windows Hello without problems. Fix Windows Hello Not Working on Windows 11 When Windows Hello stops working, you are back to using inconvenient methods like a PIN or even worst Microsoft account password to authenticate your identity. Confirm the removal and restart your computer.    It blew out after 8 days and Dell came out and replaced the motherboard and then again to replace the GPU. I opened two feedback reports on the Feedback Hub giving as much detail as possible. To check this, you need to open Device Manager again, scroll down to Universal Serial Bus Controllers, and look for any device that has a yellow triangle with an exclamation mark on it. Identify and uninstall the most recent update installed before the issue began. Jun 30, 2019 · Hi, My Windows Hello Fingerprint Scanner is not working after the latest BIOS update. Here is what it looks like when it is not working: Jan 10, 2025 · My Windows Hello stopped working as well. Restart the biometric service. While there check for the latest Chipset, BIOS, Sound, Network, USB3, Bluetooth and all other drivers to compare with the version/date installled for that device in Device Manager reached by right clicking the Start Menu. We have many users that utilize Windows Hello with their domain accounts. 8. Resolution: This issue was resolved with Windows updates released October 8, 2024 (KB5044284) or later. I will attach the System Information as requested, an I hope this will help you. Nov 5, 2022 · - I found a couple videos saying to go into your registry, And find the file "PasswordLess" Then set value to 0. Delete the old database. I tried to use my camera and it said it couldn't find a camera installed. Instead it told me to log in with my Microsoft password. Feb 15, 2020 · After the latest update, the camera on my Surface Pro 4 no longer works with the sign in. I rolled back the driver but that didn't work. Click the Delete button To completely remove the PIN, enter your Microsoft Account password, Once How To Fix Windows 11 Fingerprint Not Working. Go to Settings > Update & Security > Check for updates. "This option isn't available. Dec 20, 2024 · I am setting up a new elitebook. After the reset, Windows Hello is no longer available to them with their domain account. Mar 10, 2023 · In some cases, Windows Hello simply stops working after an update, a Windows reset, or without an apparent reason at all. Jun 21, 2022 · Here are the ways to troubleshoot Windows Hello not working on Windows 11. Go to Windows Update and select Update history. Click on Windows Start > Go to Settings > Update and Security > Check for Updates. Any solution (all my Drivers and Hardware are up to date) * Moved from If the facial recognition unlocking doesn't work on your Lenovo Yoga Slim 7 14ARE05 notebook after a BIOS update: To fix this, you need to delete both the facial recognition data AND the PIN. 4. Nov 1, 2024 · Hello, The camera for my windows Hello Face Recognition has suddenly stopped working. The MSI is starting Jan 3, 2023 · 2) Turn off Fast Startup: Go to Settings > System > Power & Sleep > Additional Power Settings > Choose what Power buttons do > Change settings that are unavailable > uncheck Fast Startup. Oct 9, 2023 · still the same, Windows Hello not working after waking up. oqdyxp tkki iixa ieczlnk fshg heddqk azod jiv rjtis vqqw vekt bdf sdpux hyki rne