Windows hello not available windows 11 Jan 14, 2025 · I have been using my fingerprint sensor without any issues. Check Registry: If you're comfortable editing the Windows Registry, you can check the settings for Windows Hello there. Table of Contents: Sign in with facial recognition; Remove facial recognition; Sign in with fingerprint scanner; Remove fingerprint scanner; Set up Dynamic lock . Click the [Start] icon ①, then select [Settings] ②. Under the “Additional settings” section, turn off the “For improved security, only allow Windows Hello sign-in for Microsoft account on this device Nov 11, 2021 · Uncheck the option "For added security, only allow Windows Hello sign in for Microsoft accounts on this device (Recommended); Close the settings; Now go back to Input Options again; Click PIN (Windows Hello) and remove the current PIN; Now check if you can set a new PIN; I hope I have helped, see you soon! Dec 17, 2022 · Windows Hello is a more personal, more secure way to get instant access to your Windows 11 devices using a PIN, facial recognition, or fingerprint. That could mean that your device doesn't have the camera that supports infrared. tried all that. Right-click on the driver and select Update driver 4. I apologize, Community is just a consumer forum, due to the scope of your question (Domain Managed Account) can you please post this question to our sister forum on Microsoft Q&A in the Azure AD section (linked below) Aug 16, 2024 · If the above methods are not available, it is likely that there is a problem with your configuration file. Click on the View button. Choose Camera: • You should see an option to choose which camera to use for Windows Hello. Similar to that, it is possible your computer doesn't have a fingerpint reader. Reconfigure Windows Hello. Here are some troubleshooting options: Method 1: Logging in with an account password Dec 5, 2020 · Before to try some solutions try updating your Windows 10 to the latest version. You might have a work or school account connected to that device. You'll need to set up a PIN as part of setting up fingerprint or facial recognition sign-in, but you can also sign in with just your PIN. Try using the Registry editor, follow the steps below:. To see what your PC has available and configure Windows Hello, go to Settings > Accounts > Sign-in Options. Once you have run the program, follow the instructions and select Windows 11 (Windows 11 for Professional or Home Edition systems) and then select the iso file and the image will begin to Jan 7, 2024 · Navigate to Computer Configuration > Administrative Templates > Windows Components > Windows Hello for Business. Therefore, you will need to transition from a local account to your Microsoft account in order to utilize other sign-in options. 5. we could not find camera compatable with window hello face recognition. I'm running an. Apr 30, 2024 · After completing the above steps, your old Windows Hello PIN will be removed so you can set it up again. Sep 1, 2022 · If you are about to purchase a new Windows 11 device, a top feature you should require is support for Windows Hello. I own a Lenovo Thinkpad X1 Gen 11 Carbon that has a built-in camera that works very well with Windows Hello, but I cannot get this Brio 4K to work on either the desktop PC or the laptop, both running Windows 11 Pro (latest build). Renaming the NGC folder using the command prompt should remove all PIN settings and fix the problem. First, follow the path below: C:\Windows\ServiceProfiles\LocalService\AppData\Local\Microsoft Usually, this problem is caused by a corruption in the Windows Hello settings. There may be a problem with Windows Hello (the system used for PIN login). I understand that you are experiencing an issue with not being able to log in with a PIN when entering Safe Mode in Windows 11 24H2. Dec 17, 2022 · I use a HP elitebook g4, with Windows 11. If you’ve set up multiple sign-in methods, like a password, a PIN, and Windows Hello, Windows will show those options at the sign-in screen. In Windows, search for and open Device Manager; Click the arrow next to Biometric devices to expand the category. Jan 10, 2025 · My Windows Hello stopped working as well. Nov 20, 2024 · Hi all, I have a Lenovo Slim 7 Pro X Ryzen 7 6400HS, which has an IR camera from what I can see and from what I researched. i walked through the settings in gpedit. 10. Seems like they are locked out in this case. If that doesnt work I will conclude the ir camera has a hardware problem -and there doent seem to be any way of Oct 8, 2024 · Hello, I used to be able to log-in using a PIN on my PC (not a laptop) but Windows didn't allow me to change it, so I removed it. Windows Hello Face may not work if “Enhanced Windows Biometric Security” BIOS setting is wrong – ThinkPad X1 Carbon Gen11/X1 Yoga Gen 8/X1 Nano Gen 3 MIPI Camera model Dec 15, 2024 · I also tried Uninstall Updates -- it worked for the last 'Quality update', but it said that it could not restore the last 'Feature update'. Click Remove to delete the existing PIN. Roll back to Windows 10: - If your device is within 10 days of upgrading to Windows 11, you can choose to roll back to Windows 10 through Windows Settings. Feb 27, 2023 · Start the Virtual machine in Hyper-V. I'll be glad to help you today. Click on Computer Configuration and open Administrative Templates. See the following Microsoft article for more information: Windows Hello Enhanced Sign-in Security Nov 19, 2022 · Harassment is any behavior intended to disturb or upset a person or group of people. Reset Windows Hello Biometrics: Sometimes, clearing the biometrics cache can help. ArifAhmed2, I've been having a similar issue with my computer and the 1909 update, but I can't use my fingerprint. I have gone to the Lenovo site to install drivers to try and get everything updated. How to fix Windows 11 Hello not working? Here are the various methods described to fix this issue: Method-1: Uninstall the Windows Hello Face Software Device: TPM or Trusted Platform Module offers many security functions to your Windows computer. Having trouble with Windows Hello on your Windows 11 system? Worry not – we've got the solution you need! In this video, we provide effective fixes for the c May 27, 2023 · Hi Grace, I'm Sumit, here to answer your query at the Microsoft Community. If nothing works, you must check whether some underlying hardware or software issue made the fingerprint not working on Windows 11. I'm Greg, an installation specialist, 10 years awarded Windows MVP, and Volunteer Moderator, here to help you. You can try resetting or reconfiguring it: Press Windows + I to open Settings. " FAQs: You May Want to Know about Windows Hello. Jun 26, 2024 · 2024-06 Cumulative Update for Windows 11 Version 23H2 for x64-based Systems (KB5039212) Same issue making Windows HELLO and PIN non functional. Fix 4: Switch to a Local Account. To use Windows Hello facial recognition, an IR sensor is required. First, follow the path below: C:\Windows\ServiceProfiles\LocalService\AppData\Local\Microsoft Locate the Ngc folder and delete it, after that restart the computer and try to reconfigure the Windows Hello input methods. windows hello was working just fine before i did a reinstall of windows 10pro. Before you try any troubleshooting, you should log into the computer with the password alternative. May 5, 2023 · Disable Windows Hello sign-in for Microsoft accounts. 0 (TPM 2. I have tried:-uninstall ir camera driver. Open run box by pressing Windows Key + R and type devmgmt. Please fix it Jan 7, 2025 · Step 1: Boot into the Windows Recovery Environment as described in Method 3. 493. Thank you for your feedback. Download Windows 11. Things I have tried and failed: Jul 17, 2022 · The Ngc folder is saved in the Windows folder and is where the PIN information is stored. Mar 31, 2023 · To do this, go to Settings > Accounts > Sign-in options > Windows Hello Fingerprint > Advanced Options > Clear Fingerprint Data. 1. before the reinstall (when it was working) it was running windows 10pro wich was upgraded from windows 7 pro. Instead of using a password, with Windows Hello you can sign in using facial recognition, fingerprint, or a PIN. Post a screenshot of the resulting dialog box. iCloud for Windows install- no issues. Much like other system issues, the Windows Hello fingerprint recognition not working issue can be caused by outdated Windows versions on your PC or laptop. Jul 19, 2024 · Update or re-install the biometrics driver using the Device Manager tool on your PC. ; Enter your Microsoft account’s password to sign in. Thanks! Interestingly enough I'm testing the Hybrid Cloud Trust model at my org right now and having this same issue. Click to “Learn More” and see message: We couldn’t find a camera compatible with Windows Hello Face May 30, 2024 · 1. Here are some common problems that causes facial recognition issues are: Camera Compatibility: Standard webcams don't support Windows Hello facial recognition. Dec 11, 2024 · FAQs About Windows Hello PIN/Fingerprint This Option is Currently Unavailable. I can't seem to add Windows hello to the camera's privacy settings. With Windows Hello Face, Microsoft has refined this type of authentication and has enhanced its security. Next Set up a fingerprint reader: In Windows, search for and open Sign-in options. Select Start > Settings > Windows Update > Check for updates. Under Manage how you sign in to your device, select PIN (Windows Hello). Click on "Accounts" and then click on "Sign-in options". Oct 3, 2024 · A lot of users won't have the FIDO2 key with them. Nov 20, 2024 · 1. Update Windows and Drivers: Ensure Windows 10 is up to date. is on my screen, when I click to set my pin up it brings me to a window saying I need to download an app from the microsoft store, when I click that nothing happens. A PIN is Click to set up your PIN again. any solutions? I already installed the latest drivers from the Lenovo website. If the Setup button is not available, go to the next step. Click the Delete button To completely remove the PIN, enter your Microsoft Account password, Once Oct 17, 2022 · If the fingerprint sensor driver is corrupted or outdated, you may need to manually uninstall the device’s driver so that Windows 11 can reinstall it automatically on next restart. Reinstall the biometric driver. You need special webcam hardware that supports Windows Hello to use facial recognition. org Learn how to troubleshoot Windows Hello sign in issues, error messages, or facial recognition. This isn’t just a Windows 11 issue, by the way. • Click on “Set up” or “Manage” under Windows Hello Face. This just started happening after the most recent Microsoft update. The only options there are Security Key and Password. ; Confirm your Microsoft account password. About all I can think of now is fresh windows install from scratch. Verify that the fingerprint reader is available. But […] Jan 29, 2024 · With a compatible IR camera, you can always fix temporary glitches stopping Windows Hello face recognition from working correctly. Sep 16, 2023 · Usually, this problem is caused by corrupted files on Windows or corruption on a Windows Update. I'm back to using username and password. May 1, 2023 · Windows Hello lets you sign in to your Windows 10 or Windows 11 PC with facial recognition, a fingerprint reader, or a PIN instead of a password. These options help make it easier and safer to sign into your PC because your PIN is only associated with one device, and it's backed up for recovery Oct 12, 2022 · icacls C:\Windows\ServiceProfiles\LocalService\AppData\Local\Microsoft\Ngc /T /Q /C /RESET 6-Run this command to rename the folder: Ren C:\Windows\ServiceProfiles\LocalService\AppData\Local\Microsoft\Ngc Ngc. Use another computer with good condition, to visit Download Windows 11 and click "Download Tool". • If your external monitor camera is detected, it should appear in the dropdown list. See fixes here for Windows Hello: Jul 12, 2024 · (Image credit: Mauro Huculak) Click the Remove button again to confirm. Common issues include outdated drivers for your fingerprint sensor or camera, improper configuration of Windows Hello, or certain system settings that may disable biometric features. I'm an Independent Advisor and a Microsoft user like you. Any help available appreciated. These features require Biometric device drivers Aug 2, 2024 · I bought a Logi Brio 4K so that I could sign into Windows and apps more easily. I have set a login PIN in one Administrator account and it works as it should. Open the Services program, and See full list on wintips. Thank you. Change the PIN after logging in password. Nov 21, 2024 · You might have seen that Windows 11/10 provides users with some additional sign-in options, like Windows Hello Fingerprint, Windows Hello Face, etc. Restart your computer and try setting up the PIN again. Press Windows key + R key together from the keyboard. But after I re-installed Windows 11 Pro it is not allowing me to add a fingerprint. delete NGC folder (unable to locate, tried other work-arounds in Command Prompt) uninstall and re-install Windows Hello app. Fix Windows Hello Not Working on Windows 11. These include face recognition or fingerprint, which you can use to sign into your device. Your PIN is securely stored on your device, it isn’t transmitted anywhere, and it isn’t stored on a server. In Manage how to sign in to your device, find Windows Hello PIN. I had never tried to set the fingerprint reader up until today but it won't let me, it looks to not be working with Windows Hello features. Select Windows Components and open Biometrics. Feb 18, 2023 · Thanks for reaching out. Now, let’s dive into the steps to fix Windows Hello face recognition not working in Windows 11. Once I click "Sign In" on the Windows Hello popup window, it gives me the msg r/t no biometric device. Step 3: Click on Command Prompt. Go to. Check for Windows updates. Jul 23, 2021 · Windows 11 build 22000. So, the first thing you must do is to install the newest Windows 11 build accessible for your specific Preview/Beta channel. My webcam works. Under "Windows Hello Fingerprint", check Oct 28, 2022 · Hi, Whether it’s Windows 10 or Windows 11, in some cases I have seen only PIN option at login screen. 1-Restart your computer while holding the SHIFT button 2-The Advanced Startup menu will open on the boot. Go to Accounts > Sign-in options. I have not been able to recover the Microsoft Account password that I initially used to install Windows 11, because it was an Outlook account that I set up only for the installation and never used again. May I please know the make and model of your device? Type msinfo in the search bar on the taskbar and click enter. Whats funny is on a Windows 10 box i was able to setup just fine but I Jan 15, 2024 · Some of our readers have asked us if Windows 11 supports biometrics. If you see "We couldn't find a camera Feb 14, 2023 · Then check whether the Windows Hello fingerprint recognition not working issue has been fixed in Windows 11 or not. If you're having trouble signing in with your fingerprint, here are a couple of things to try: For the Fingerprint Power Button Nov 21, 2024 · Errors like this highlight the delicate relationship between Windows Hello, system files, TPM, and updates. It says face, fingerprint and pin are unavailable I've already tried resetting the tpm, re enabling sgx in the bios, updating, After upgrading to Windows 11 the fingerprint biometric stopped working, even after reinstalling the driver. Si algunas funciones de Windows no funcionan o Windows se bloquea, use el Comprobador de archivos del sistema para escanear Windows y restaurar sus archivos. Dec 31, 2024 · Hello, Thank you for reaching out to the Microsoft Community and I'll be glad to assist you today. I normally use facial recognition so I didn't notice until recently that fingerprint recognition wasn't working. Suggest that Microsoft fix this as it is not random Jun 20, 2023 · 1. Dec 1, 2022 · Hi Orkun. Jun 26, 2023 · System updates: Sometimes, Windows 11 updates can introduce bugs or compatibility issues that affect the functionality of Windows Hello. If you're unable to see the password option and would like to make it available, following these steps can help ensure that all login options are correctly configured: Set Up a Windows Hello PIN: Go to Settings (you can press Windows + I to open quickly). Please kindly assist me. Dec 28, 2019 · Navigate to Policy > Administrative Templates > Windows Components > Windows Hello for Business Select Use Windows Hello for Business Select the disable option Click Apply Click OK . Method 3 : Remove PIN and add it again. After your computer restarts, check if Windows Hello is working. Toggle the For improved security, only Dec 1, 2024 · If you're having trouble with facial recognition or fingerprint features on your Windows 11 computer, it could be due to several reasons. Windows Hello is a feature in Windows 11/10 Dec 5, 2022 · Fix Windows Hello Fingerprint Not Working in Windows 11. It is recommended to try an in-place upgrade, this will refresh your windows and will not delete your data, but for important data it is still recommended that you back up. Open the above link and select “Download Now” under “Create a Windows 11 Installation” and open this tool. 8 for Windows 11 for x64 (#KB5009469). So, it is important to know how to enable TPM 2. It says "this feature is not available" in Settings>Accounts>Sign-in. Dec 29, 2024 · Reset Windows Hello PIN for Each User. For Windows 10, click here: Download Windows Mar 13, 2024 · Troubleshoot Hardware: Use the Windows built-in troubleshooter for hardware. I tried following the instructions in Windows Help, which did nothing, so I then tried turning Windows Hello off and trying to turn it back on again, but now I continually receive the message to make sure my face is centred in the box, occasionally flashing up the message to keep looking straight at the camera, but that's it, nothing else happens. The other accounts are able to use these features. reset security in uefi . 3-Go to Troubleshoot. How To Fix Windows 11 Fingerprint Not Working. Windows 11 Home . Since getting my laptop a couple years ago, I usually only use the finger print entry to unlock my computer. Locate and expand Cameras/Imaging devices 3. Your Sincerely. For some reason, I can't use the facial recognition, even though Windows gave me a notification to enable it when I first updated the laptop. Hence, apply the following steps to resolve it quickly on your PC. Feb 5, 2020 · Let's remove this option in the Fingerprint section of Windows Hello. Also web-sign-in does not work, since the pop-up windows did not appear. I hope this helps you solve the problem with adding a new fingerprint on Windows 11. I recently downgraded from windows 11 to windows 10, but had no problems before I restarted my computer in safe mode. Windows Hello Face: • Scroll down until you find the “Windows Hello Face” section. msc. Updating the HelloFace driver and reinstalling the Windows Hello Face Recognition app are proven troubleshooting fixes. To fix the remove PIN button greyed out on Windows 11, use these steps: Open Settings. If Windows still does not let you change your PIN Aug 27, 2024 · Thanks. Threats include any threat of violence, or harm to another. Mar 2, 2024 · I have windows 11 Dell laptop that is brand new, it has all the recent updates, but the option for facial recognition is not available. Restart the computer, and then set up a new PIN by going Nov 10, 2024 · 1. Go to Settings > Accounts > Sign-in options. i did set a pincode. Remove the Camera Cover Dec 6, 2024 · Hello, Wackycrow. Oct 4, 2023 · The following deployment guide provides the information required to successfully implement Windows Hello for Business in an existing environment and solve any potential issues. Try these fixes for no Windows Hello options available on log-in screen in Windows 11: However, in the past week Windows had several updates that i downloaded and installed including February 2022 Cumulative Update (#KB5010386) and January 2022 Cumulative Update Preview for NET Framework 3,5 & 4. Jan 15, 2023 · I've tried everything with Windows Hello: Make sure Windows is UTD. ” Windows 11: We Couldn't Find A Camera Compatible With Windows Hello Face On Windows 11, Fix Windows Hello Facial Recognition Not Working Windows 11Link: http Welcome to the largest community for Windows 11, Microsoft's latest computer operating system! This is not a tech support subreddit, use r/WindowsHelp or r/TechSupport to get help with your PC Jul 12, 2018 · the biometrics device is installed but windows hello still is not available. It says the options are not available and it couldn't find a Fingerprint scanner or a camera that is compatible with windows hello Fingerprint and Windows hello face respectively. Q1: Why does Windows Hello not work on my laptop? One of the main reasons for Windows Hello not working on your laptop is because your device is not compatible with the feature. For a short time it looks like they pop-up-windows is loading, but then I am kicked back to the windows-login-page without the possibility, to use web-sign-in. Despite its convenience, Windows Hello occasionally struggles post-update or when underlying dependencies (driver updates, BIOS changes) destabilize. Jul 6, 2021 · The Windows Hello PIN Sign-In Option is missing in Settings\Accounts\Sign-In Options in two out of three Administrator accounts. Windows Hello is a more personal, more secure way to get instant access to your Windows devices using a PIN, facial recognition, or fingerprint. Oct 15, 2024 · Hello, this is Emily. Well that is gone now and still no facial recognition. Hit the Windows key, then open Settings. Type regedit and Jun 12, 2024 · 4. Biometric authentication uses facial recognition or fingerprint to prove a user's identity in Aug 27, 2024 · I have Windows 11 Home v23H2 OS build 22631. Jun 21, 2022 · Here are the ways to troubleshoot Windows Hello not working on Windows 11. In Windows, search for and open Sign-in options. Inspiron 14 5000 2-in-1. Mar 20, 2025 · If the Setup button is available under Windows Hello Fingerprint, click Set up, and then follow the on-screen instructions. I'm Greg, 10 years awarded Windows MVP, here to help you. As a result, you get the "Window Hello not available on this device. It generates keys and restricts unauthorized people from accessing your device. You can use this procedure to repair the Windows files and reset the Windows Update components. Dec 1, 2024 · Windows 11 Download. Uninstall and re-install Biometric Devices. By utilizing biometric authentication methods such as a PIN, fingerprint, or facial recognition, Windows Hello enhances your security while simplifying the login process. Jun 5, 2024 · Windows 11 Top Contributors: You mentioned that your fingerprint reader has malfunctioned and is no longer available. I tried to troubleshoot, and I reset camera settings, but there is no option to set it up to begin with. Delete your fingerprint, and register it again in Windows Hello settings. Windows 11 operating system. - To roll back, go to Settings > System > Recovery, then select Roll back to Windows 10, and follow the prompts. This option is currently unavailable - click to learn more. Sign in with facial recognition. Based on the description provided, it seems that you are unable to use the Windows Hello PIN or FingerPrint Sign-in Option on the Lock screen. Open Windows Settings. This is really frustrating. It's only the password app. Windows Hello Facial Recognition has quit working sometime after installing 2 Windows Updates on 8/14/2024:2024-08 Cumulative Windows Hello is a cutting-edge feature in Windows 11 that provides a more personal and secure way to access your device. Log in to Windows with each user's account to reset their respective Windows Hello PIN. I've been trying to Aug 21, 2024 · These versions of the Windows operating system do not support (Enhanced Sign-In Security) ESS on a MIPI Camera. Delete the Ngc folder. a. Click the Sign-option tab. If you have further questions about Windows Hello PIN/Fingerprint and why it is unavailable, provided are some queries that might give you better answers: 1. reinstall windows hello. However, if this method won’t make your Windows Hello Face currently available in Windows 11, move on to the next steps. My name is, Zadee. Dec 10, 2021 · 2) Update your drivers from the PC maker's Support Downloads webpage for your exact model. If there is anything not clear, please do not hesitate to let me know. Oct 6, 2024 · This tutorial will show you how to enable or disable Enhanced Sign-in Security for all users in Windows 11. I haven't been able to find anything that makes Jan 4, 2024 · Hello, im trying to setup Windows Hello in Windows 11 for a cloud software that uses facial recognition. Jan 29, 2024 · Through my Microsoft account, I enabled Windows Hello so I can log in (I even reset it a few times), but through my settings Windows Hello still says "This option is currently unavailable". The Ngc folder is saved in the Windows folder and is where the PIN information is stored. You can vote as helpful, but you cannot reply or subscribe to this thread. It provides single sign-on access to work or school resources such as OneDrive, work email, and other business apps. May 18, 2023 · I'm using Windows 11. uninstall bio device. When i go into Sign-in options it says “This option currently unavailable”, I went into the device manager and removed the facial recognition driver so it can re-install hoping it would resolve the issue but no dice. Jan 10, 2024 · If all of the above steps are successful, you can try resetting the Windows Hello for Business PIN on the affected device. Press Win + R, type Jul 22, 2023 · When you reinstalled the fingerprint reader driver, did you download and install it from the manufacturer's website? If not, If you need help finding the driver, please hold down Windows + R keys, type in msinfo32. This feature is only available on the selected models equipped with IR camera. Yes, it does, but in order for biometric authentication to work, you also need laptops or desktop computers with hardware that’s compatible with things like fingerprint authentication or face recognition. Step 1: Check if doesn't have any corrupt files on the windows. (Windows Hello Icon does present, but the fingerprint scanner seems like being turned off) thus I had to reboot the PC each time I want to re-enable the fingerprint. The option to add a finger or remove the fingerprint are greyed out and not clickable. Apr 25, 2022 · Hello, After upgrading from Win 10 to Win 11, I have 1 account on the machine that cannot use Windows Hello Pin or Fingerprint. Under "Windows Hello PIN", click on "I forgot my PIN". Feb 1, 2022 · WINDOWS 11- showing your pin is not available due to recent security updates set new pin ,when I try to set through login to microsoft account ,at the end of submission of security code - its showing SOME THING WENT WRONG PLS TRY AGAIN OR SKIP THE PIN . Applies To Windows 11 Windows 10 A PIN is a user-defined set of numbers, or a combination of numbers and letters, that allows you to sign in to Windows instead of a password. Settings > Update & Security > Troubleshoot > Additional troubleshooters. Select any older driver from the list and click next 7. How to enable both options in Windows 10 and Windows 11? … Mar 1, 2024 · Several factors may contribute to Windows Hello Face Recognition not working in Windows 11. When Windows Hello stops working, you are back to using inconvenient methods like a PIN or even worst Microsoft account password to authenticate your identity. Go to Settings > Update & Security > Windows Update and check for updates. Sep 23, 2021 · Microsoft has validated that the fix will be available soon. However, I noticed that my pin no longer works. Aug 17, 2019 · Therefore, we would recommend to launch the Group Policy Editor and check/edit the settings related to Windows Hello functionality. With it came a larger rollout of Teams Chat and further changes to the UI to make it all consistent ahead Get the most out of your Windows 11 experience with Windows Hello. 0 is the compatible version for Windows 11), so you may not face Windows 11 PIN not May 3, 2024 · Method – Check Settings for “Windows Hello Face” Settings > Accounts > Sign-in Options. I recently got a Dell Latitude 7390 2 in 1 with Windows 11 preloaded. How to run In-place upgrade in Windows 11 - Microsoft Community Nov 30, 2021 · I recently got a Dell Inspiron with Windows 11 preloaded. ; Once you complete the steps, the system will default to the Feb 1, 2022 · 3) Update your drivers from the PC maker's Support Downloads webpage for your exact model. still not working. Select Let me pick from a list of available drivers on my computer 6. Select the option you want to use to sign in. Use the tricks below and fix Windows Hello on your laptop. Next, click on Sign-in options to view the available options. exe and hit enter. Jan 31, 2025 · Hello, Thank you for reaching out to the Microsoft Community and I'll be glad to assist you today. update Biometric Devices in Device Manager. I am unable to use my Windows hello biometric options. I suggest that you try to delete the folder where the PIN information is stored and then try again. Nov 14, 2024 · Harassment is any behavior intended to disturb or upset a person or group of people. On the Accounts window, select Windows Hello Fingerprint, and Oct 23, 2023 · When your PIN is no longer available on Windows 11, you can no longer log in using that PIN. still the same outcome Windows Hello enables facial recognition using the infrared (IR) camera of your computer running Windows 11. Click On Windows Start > Settings > Click Accounts > Select Login Options > Click PIN. Sep 22, 2020 · Hi Brent. This could be a solution to get your camera working again. Make sure the "Use Windows Hello for Business" policy is either Not Configured or Enabled. Also, I try to redo the windows hello set up my IR light for the camera comes on but no picture on the screen. Antes de optar por un formateo, aquí hay algunos pasos adicionales que podrías intentar: 1. 100 was released yesterday to Windows Insiders on the Dev Channel. 2- Type these commands. This article explains what Windows Hello Face is and how to enable or get rid of it, should you choose to. Oct 24, 2023 · Windows 11 now requires users to sign in to Windows Hello using a Microsoft account on the device to enhance security. Jan 16, 2025 · Prepare another computer with Internet access and a USB drive with no less than 10GB available storage space, then try the following steps to reinstall Windows: (These steps may take a few more time) 1. Click on Windows Start > Go to Settings > Update and Security > Check for Updates. old 7-When finished close the command prompt then click to return to the first screen 8-Click to continue to normal boot Jun 22, 2024 · Reset Windows Hello: Open File Explorer and navigate to C:\Windows\ServiceProfiles\LocalService\AppData\Local\Microsoft. Pres Windows key, type gpedit, and press Enter. Option 1. Feb 17, 2022 · 1. Thanks. new user. If the Windows 11 fingerprint not working issue persists even after some initial checks, it is time to move on to some real troubleshooting. Jul 29, 2024 · Simply resetting the facial recognition and fingerprint options that constitute the security system of Windows Hello can fix things if it’s not working in Windows 11. Check Windows Hello settings . Feb 3, 2022 · I understand that you are having Windows Hello PIN issues. The fingerprint reader was working fine at first, but now it appears to not be working with windows hello. Click Delete to remove the current PIN. 4037 on a Surface Pro 8. To log in with a password, click Sign-in options on the sign-in screen, click on the password icon, enter your password, and then hit Enter. . I removed a driver under "biometrics" in device manager as instructed on one of the answers. Fix Windows Hello Face Recognition Not Working in Windows 11. Since then Windows Hello facial recognition does not work' Anybody, have this same problem and a Sep 24, 2024 · Thus, the first option you should try is rebooting your computer and verifying if the app gets unstuck. Barbara May 11, 2020 · Hi,I recently forgot my windows pin password and I wanted to reset it but it says (This option is currently unavailable) and when I press the button where it says Tap or click here to fix it,it gives Tips for Surface Laptop Go and Fingerprint recognition (Windows Hello) Some Surface Laptop Go models have a Fingerprint Power Button, so you can sign in to your Windows 11 PC using Fingerprint recognition (Windows Hello). You can most probably run into face recognition issues on Windows 11 due to driver incompatibility. Aug 3, 2022 · Checking for Windows updates might fix issues you're having with Windows Hello. Step 2: Select Troubleshoot, then choose Advanced options. reset computer. I've seen posts about this issue in Windows 10, but the fixes aren't working for me. Not every device supports the Windows Hello feature. If Windows Hello is not available, you will see a message: Windows Hello Face. Common Issues with Face Recognition. Hahn - MSFT | Microsoft Community Support Oct 20, 2021 · Unlocking your device using face recognition is a super-easy way of accessing your tablet, laptop, or PC. It also supports Windows Hello. Then share a screenshot of the System Information window. Clean Fingerprint Scanner. The ESS in these versions of Windows only supports a USB connected Infrared (IR) camera. and run the troubleshooter for Windows Hello or Biometric devices. On the login screen, click the Sign-in options entry and choose the one for your login password. To uninstall the fingerprint scanner in Windows 11, follow the steps below. You can do this by going to Aug 26, 2024 · Thank you for reaching out for assistance with your Windows 11 sign-in options. The best first option would be to go to the support page for your laptop on the Lenovo website, then from there, download and manually re-install the version of Fingerprint scanner drivers they provide and while there, check for any BIOS update that may be available and not installed on your laptop. Windows Hello enables biometrics or PIN authentication, eliminating the need for a password. We put in a ticket with Microsoft and talked in length with a second tier tech. Now I cannot even enable it again. 2. This can often solve problems of a fingerprint scanner suddenly not working in Windows 11. No frame to see. Getting the latest driver Aug 17, 2022 · Windows 11 Windows Hello Pin Setup Something Went Wrong Windows Hello Pin Setup "Something Went Wrong" When I try to open my laptop I get a message that pops up and says something along the lines of "Something went wrong and your pin isn't working" and I've always had to use my phone authenticator app to log into my laptop. If you are having trouble with Windows Hello facial recognition not accessing the IR camera, here are some steps you can try to resolve the issue: Hi, I just updated my device to Windows 11 but it completely disabled Windows hello. Nov 3, 2023 · Windows 11; Windows 10 . "We couldn't find a camera compatible with Windows Hello Face. The option to add a finger is grey and won't let me click on it. Check for Windows Updates in Windows 11. Oct 3, 2022 · still the same, Windows Hello not working after waking up. You can check for the updates from Windows Update in the Settings application, if your Windows it's up to date, now we can proceed. Build: 22000. Facial recognition requires infrared camera, if you have a regular high definition camera, that will not work. In such cases, password option is also enabled but not showing on login screen. Here is a rundown of some of the most probable troubleshooting methods for resolving the fingerprint not working in the Windows 11 issue. Try deleting the contents of the Ngc folder which stores PIN, and then set up the PIN again. Some of the most prevalent causes include: Outdated or Incompatible Drivers: Using outdated or incompatible drivers for the camera or facial recognition hardware can prevent Windows Hello from recognizing faces properly in Windows 11. Click the OK button. Windows Hello is a more personal and secure way to sign in to your Windows device. Oct 2, 2022 · When I got my new laptop (Windows 11) I set up facial recognition, fingerprint recognition, and pin for my sign-in options. All three accounts are local accounts, and no I won't change them to Microsoft Accounts. If your PC does not have the Windows Hello webcam built-in , you can connect one of the several third-party Windows Hello/Facial Recognition-supported webcams to use the Oct 29, 2023 · Microsoft provides a variety of credential providers as part of Windows, such as the facial recognition (Windows Hello), fingerprint recognition (Windows Hello), PIN (Windows Hello), security key, password, and picture password sign-in options. On the lock screen, press any key to view the Sign-in screen. You can do this by following these steps: Open the Settings app on the affected device. Uncheck the Enhanced session option. You could try a few troubleshooting steps below and see if it helps. Step 4: In the Command Prompt window, type regedit and press Enter to open the Registry Editor. Windows Hello for Business extends Windows Hello to work with an organization's Active Directory and Microsoft Entra ID accounts. Jan 1, 2023 · Note that the below steps will not work for Microsoft account if you have enabled the Only allow Windows Hello sign-in for Microsoft account on this device option. Welcome to the Microsoft community. Nov 2, 2022 · Hi ToriUC, I am Dave, I will help you with this. So unable to access my pc 😭 Country/Region: Africa loader Nov 17, 2023 · Hi, I am Dave, I will help you with this. It says "You have reached the 10 fingerprint maximum for Nov 8, 2024 · Many new Windows laptops are shipping with Windows Hello webcams, allowing you to sign into Windows 11 in a second using the facial recognition feature available in Windows 11. Click on Accounts. Windows Hello is a biometric method of authenticating on your Windows 11 or Windows 10 device. msc then hit enter 2. On the Accounts window, select Windows Hello Fingerprint, and then click Remove. Lamento escuchar que estás experimentando problemas con Windows Hello en tu sistema Windows 11. May 28, 2023 · I uninstalled and reinstalled the app / extension along with iCloud for Windows, still not able to get past the system requesting me to enter my PIN to unlock access to passwords. Both types of biometric authentication allow for fast and secure logins, and I […] About Press Copyright Contact us Creators Advertise Developers Terms Privacy Policy & Safety How YouTube works Test new features NFL Sunday Ticket Press Copyright Feb 19, 2023 · Hello, I'm Felipe and I'm an independent Community Expert, and I'll do my best to help you. So, stick with us as we go into great depth and provide you with five different fixes to any potential Windows Hello business. I tried following many different suggestions already: deleting the NGC folder in safe mode Oct 11, 2024 · Here’s how you can fix this Windows 11 security feature: How do I fix Windows Hello face recognition in Windows 11? 1. How do I set up Windows Hello for Business? Nov 18, 2024 · Manage presence sensing settings in Windows 11; Windows Hello for Business. Why does Windows Hello PIN say my PIN is unavailable? There are multiple reasons why Windows Hello PIN is Nov 11, 2021 · Method 2 : Install Windows Update. I also can't add any other Windows Hello logins. Select Browse my computer for drivers 5. While there check for the latest Chipset, BIOS, Sound, Network, USB3, Bluetooth and all other drivers to compare with the version/date installled for that device in Device Manager reached by right clicking the Start Menu. This thread is locked. Apr 18, 2023 · To set up Windows Hello Face on Windows 11, open Settings > Accounts > Sign-in options, and click “Set up” on the “Facial recognition (Windows Hello)” setting, click “Get started,” confirm authentication, position your face for the scan, and click “Close. Jul 6, 2024 · If you see a Windows Hello isn't available on this device message here on your Windows 11/10 PC, here are a few things you need to take a look at. dkebv ujfncr nqxr mqqg ilqdvg nddmeqd svahnxl alhku gmbvs qtuc hyej sfrgna opcl mbhkme wyubrdj